FAQ This is an evolving list of questions we're asked about EVAverse and our products. If you have a question that is not listed, please go to Discord and ask.
General FAQ What kind of content does the service not support? How do I get further contact and support? Is there an iOS/Android App version? What are E-Credits used for and how to get them? What should I do if I cannot complete the payment? Why do others have so many characters while I can only see a few? How do I make a complaint and appeal? Why are my generated content and comments restricted? Are my account and chats private? Create FAQ I noticed that a creation of mine had been stolen by another user. How can I get it removed? Why is my bot refused to be made public? How do I obtain EVA Creator Certification status? What is the use of being certified as an EVA creator? Subscription FAQ How do I cancel my subscription through the App Store? How do I manage my subscription? Will I immediately lose access after canceling my subscription? What if I have trouble canceling my subscription? Upgrade and downgrade issues Why am I still on the free plan even after subscribing? Account FAQ What if I accidentally deleted my account? How do I delete my account? Why can't I delete my account? How can I recover my deleted account? Chats & Models FAQ How can I change the language of character responses in chat? Why does a SFW Character refuse to talk about NSFW contents? Why NSFW Characters Refuse to Talk About NSFW Content？ What should I do if the model keeps giving duplicate responses？ What should I do if a character suddenly returns to blank information during a chat? Where can I view the pictures generated during chat? 